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    • A study about the quality of the services provided by a technology laboratory 

      Silva, Marcelo Benetti Correa da; Pagnussat, Daniel Tregnago; Bebber, Suélen; Milan, Gabriel Sperandio; Dal Soglio, Aline (2018) [Journal article]
      The aim of this research was to investigate how customers of a technological control laboratory of civil construction materials perceive the quality of the services delivered by the laboratory, specifically, what concerns ...